Organiza tu americana en Club Lasa Sport

I brought drinks from the on-site bar to join my husband and children at the pool. The reception knew I was heading there, and at no point was I informed about any rules regarding glassware. Honestly, I even thought the cups I was holding were plastic. When I arrived, the pool guard kindly explained that glasses were not allowed. I told him I was drinking the drinks right then and would immediately return the glasses to the bar, and he agreed. However, just seconds later, a woman sunbathing nearby approached me. She introduced herself as the manager and abruptly told me I wasn’t allowed in the pool area with the drinks and that I had to leave. Her attitude was dismissive and unprofessional especially since she was clearly off duty while enforcing rules. At a certain point she felt even the need to stand up to make her point. My husband walked up to me and took the glasses and left the pool area to avoid this unprofessional situation. When I later tried to express how the situation made me feel and left a note at the bar, my concerns were dismissed. This experience wasn’t just about a rule it was about poor communication and a lack of customer-friendly and professional behaviour that overshadowed my visit. Clear communication and respectful service should be a priority, especially when enforcing rules that guests may not know about.

a year ago

Very friendly staff , great food and reasonably priced - we arrived fairly late and left reasonably early, to catch ferry at Santander, so we didn't sample all the facilities but the beds were comfortable, the room was clean and the food was fine too

7 years ago

Very comfortable, large rooms, staff attentive. Great facilities.

7 years ago